All posts tagged mobile

Mobile commerce ordering app launched by P.F. Chang’s

P.F. Chang, a fast yet casual restaurant chain, recently launched a mobile app allowing patrons to order meals and interact with the brand while waiting for the plates to arrive.

What started out as an alternative way to look at enhancing their current Warrior Rewards loyalty program, lead to uncovering important insights into how P.F. Chang customers use their time at the restaurant while waiting for meals. Dan Drummond, current brand director at P.F. Chang had this to say, “(customers) are spending more time with their smartphone than with their spouse, and we wanted to capitalize on this trend and develop a mobile application that improved our guest’s experience not only with loyalty but with our brand as a whole.”

Beyond ordering while in the restaurant itself, users can place orders for pick-up, interact with the brand and sign-up for the Warrior Rewards loyalty program. The app is also updated by time and day, highlighting featured meals and new deals.

Integrating with social media, the app has a virtual fortune cookie function, where users swipe over an image of the cookie and receive a fortune which than can be posted to Twitter and Facebook.