First Data releases whitepaper on Improving the Value and Performance of Online Offers

 

Due to the emergence of online and digital couponing, First Data has released a new case study to allow insights into how to incorporate and leverage digital platforms to connect offline and online commerce.

The whitepaper aims to demonstrate a clear basis for a working platform and how to:

• Integrate mobile, Internet, and in-store shopping experiences;
• Entice and connect shoppers with offers that don’t need printing to be used;
• Track and trace when offers are redeemed;
• Optimize all offers in real-time with the use of robust analytics.

Going further, the study highlights and points to how merchants can interface with current POS, gift cards and other couponing activities and go digital.

For more information, please view the whitepaper here.

Mobile commerce ordering app launched by P.F. Chang’s

P.F. Chang, a fast yet casual restaurant chain, recently launched a mobile app allowing patrons to order meals and interact with the brand while waiting for the plates to arrive.

What started out as an alternative way to look at enhancing their current Warrior Rewards loyalty program, lead to uncovering important insights into how P.F. Chang customers use their time at the restaurant while waiting for meals. Dan Drummond, current brand director at P.F. Chang had this to say, “(customers) are spending more time with their smartphone than with their spouse, and we wanted to capitalize on this trend and develop a mobile application that improved our guest’s experience not only with loyalty but with our brand as a whole.”

Beyond ordering while in the restaurant itself, users can place orders for pick-up, interact with the brand and sign-up for the Warrior Rewards loyalty program. The app is also updated by time and day, highlighting featured meals and new deals.

Integrating with social media, the app has a virtual fortune cookie function, where users swipe over an image of the cookie and receive a fortune which than can be posted to Twitter and Facebook.